James from National Consumer Panel answers some of the questions panel members frequently ask us about reporting retailers and stores correctly, including:
✔ What do I do if I select the wrong retailer? ✔ How do I select a retailer and create a favorite store list? ✔ Why do I have to enter prices for some stores and not others?
Watch this video for answers to these common questions about reporting purchases!
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Hi, it’s James from NCP. Are you a panel member with questions about best practices for keeping track of your favorite retailers and stores when using the app? If so, this video is for you. Today we’ll go over some frequently asked questions about reporting retailers and stores correctly. Let’s get started.
What do I do if I select the wrong retailer at the start of a shopping trip?
If you choose the wrong store name at the start of a shopping trip, simply tap the done button and will take you to the item cart screen. From there you can go back to the store list and choose the correct store.
How do I select a retailer and create a favorite store list?
On the select a retailer screen, you’ll see a filter option that you can use to easily search for a particular store or store type by typing in the name. Next to each store name and store type on the list you’ll see a star. To create a list of your favorite stores, simply tap the star next to the name and the star will change color. Then at the top of the screen, tap favorites and you’ll see all the stores that you chose as your favorites listed there. It’s as easy as that.
Why do I have to enter prices for some stores and not others?
Some retailers provide NCP with pricing information for their products, while others don’t. This is why you may have to enter prices for some stores but not others.
We hope that you found this video informative. Do you have any other questions when it comes to your experience on the NCP panel? If so, let us know in the comments below. Thanks for watching!
Blog comment reminder:If you have a panel-related issue that you need assistance with such as a problem with scanning or your rewards, please contact our Panel Support Center directly and they will be happy to assist you! You can reach them at 1-800-962-6700 or email them at [email protected]. You can send a message from NCP’s Facebook page. Please don’t enter panel-related issues or share any personal panel membership information in the blog comment section. Any issues will be addressed faster if you contact our support center directly. Thank you so much!