We’re excited to add a new way for panel members to get help!
Panelope is our AI-powered support chatbot that will soon be on the panel member website 24/7, so you can get quick answers at night, on weekends, or any time our team is offline.
Our customer support team isn’t going anywhere. You can still reach them by phone, email, and social media– Panelope is simply one more option alongside them.
This new option will allow panel members to get answers to quick questions when NCP is closed and our support team isn’t available.
It’s also a quick way to get answers to questions during business hours. Don’t want to wait for an email response? Try asking Panelope your question!
What is a chatbot?
A chatbot is a tool that lets you ask questions and get answers through an online conversation. Think of it like sending a text message, except you’re chatting with a virtual assistant instead of another person.
Using a chatbot is easy! Just type your question into the chat box, and the chatbot will respond with helpful information. You don’t need to know any special commands or technical terms. Simply ask your question the way you normally would if you were sending an email or talking to one of our support team members.
Our new chatbot can help you find answers to common questions about your NCP membership.
Who is Panelope?
Panelope is the name of NCP’s automated chatbot. Its name includes “Panel,” of which you are a vital member!
Panelope is an AI-supported virtual assistant that provides another convenient way for panel members to get help.
What can Panelope help with?
Panelope can help with any questions related to your NCP panel membership or questions about National Consumer Panel in general. If it’s something you might call or email the Panel Support Center to ask, you can also ask Panelope!
Here are some questions you might ask Panelope:
– Did you receive my last shopping trip?
– How do I report gasoline purchases?
– Where do I update my email address?
How does Panelope work?
The information that Panelope provides comes from two places.
If you ask a general question, information from NCP’s corporate website and the panel member website (www.ncponline.com) is searched and relevant content is provided in Panelope’s answer.
A general question is something that isn’t specific to your own account, such as “What kind of sweepstakes does NCP offer to panel members?”
If you ask a question about your panel member account, Panelope will search NCP’s secure database for the answer. An example of this type of question is “Did you receive my last survey?”
What if Panelope can’t answer my question?
NCP is very panel member focused. If Panelope is unable to answer your question, you will be transferred to a Panel Support Center team member if it is during regular support hours and someone is available.
If it is outside support hours, or if our representatives are all busy assisting other panel members, your chat conversation will be transferred to a support ticket. A support team member will respond to your question via email within one business day.
We’re excited to introduce Panelope and give you another convenient way to get answers you need. Whether you have a quick question about your shopping trips, need help with your account, or just want to learn more about NCP, Panelope will be ready to help.
Watch for more information coming soon about how to start chatting with Panelope! In the meantime, if you have any questions about Panelope, please leave me a comment.
Regards,
Taylor
Blog comment reminder: Please don’t post panel-related problems or account issues, or share personal information in the blog comments. For help with panel-related issues (such as scanning or rewards), please contact our Panel Support Center directly at 1-800-962-6700, [email protected], or via NCP’s Facebook page. Thank you!
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