Every now and then, we hear from panel members who are having trouble with their account. They’re locked out of the website/app, can’t access their rewards or something just isn’t working right.
A few members think the quickest fix is to “start fresh” by creating a brand-new NCP account.
But don’t hit that “sign up” button just yet!
While it might seem like a quick fix, creating a new account (or having someone else in your household sign up with the same address) can actually make things worse. Here’s why:
– You could lose access to the panel member website
– Your reward points might become unavailable (and no one wants that!)
– Your home address could even be blocked in our system
So, what should you do instead? Simple: contact our Panel Support Center.
Our support team is here to help and will work with you to fix whatever issue you’re experiencing — whether it’s a login problem, an app issue, or something else. The gang will find a solution — no new account needed!
Remember, contacting the Panel Support Center is easy:
– Call us toll-free 1-800-962-6700 (Monday to Friday, 11 a.m. to 8 p.m. ET)
– Email us at [email protected]
– You can even send a direct message to us on Facebook
– Please don’t leave a comment on the blog about account-related issues for privacy and security reasons
We appreciate you being part of NCP, and we want to make sure your panel experience is smooth and rewarding. Thanks for sticking with us—and if you ever need help, just reach out to the Panel Support Center!
Happy scanning!
—Taylor
Blog comment reminder: If you have a panel-related issue that you need assistance with such as a problem with scanning or your rewards, please contact our Panel Support Center directly and they will be happy to assist you! You can reach them at 1-800-962-6700 or email them at [email protected]. You can send a message from NCP’s Facebook page. Please don’t enter panel-related issues or share any personal panel membership information in the blog comment section. Any issues will be addressed faster if you contact our support center directly. Thank you so much!
Thanks. I have never had any problems with my account. Enjoy it very much.