At NCP, we’re proud to say that our Panel Support Center team is more than just a voice on the phone or a reply in your inbox — we’re real people, based right here in the U.S., who truly understand your shopping experiences and are dedicated to helping you make the most of your time as a panel member.

👋 So, who are we?

We’re your neighbors, your fellow shoppers, and most of all, your support squad. Whether you reach out to us via email, social media, or over the phone, you’re connecting with a team that genuinely cares. And coming soon — before the end of 2025 — you’ll even be able to chat with us directly online for even quicker assistance!

But that’s not all. Did you know that, on average, our support team members have over 9.5 years of experience with NCP? That means when you contact us, you’re reaching a team that really knows their stuff. We’ve seen it all, helped with it all, and we’re always ready to assist — whether it’s a quick question or a detailed request.

✅ Safety and security

We also want you to feel confident every time you connect with our support team. Even though we don’t have any financial or sensitive information about our panel members, we go above and beyond to keep your data secure. That’s why we sometimes ask extra questions to verify your identity or may suggest continuing a conversation by phone to ensure your request is handled safely.

Your trust means everything to us — and we’re here to support you every step of the way.

Thanks for being part of the NCP family. And next time you reach out, know that there’s a friendly face on the other end, ready to help.

🛍️ Not a panel member yet?

If you’re curious about joining NCP, it’s a great time to get started! Share your shopping experiences, earn awesome rewards, and help shape the products you see in stores. Visit the Join NCP section of our blog to learn more and see how you can become part of the panel.

Regards,
Taylor

Blog comment reminder: If you have a panel-related issue that you need assistance with such as a problem with scanning or your rewards, please contact our Panel Support Center directly and they will be happy to assist you! You can reach them at 1-800-962-6700 or email them at [email protected]. You can send a message from NCP’s Facebook page. Please don’t enter panel-related issues or share any personal panel membership information in the blog comment section. Any issues will be addressed faster if you contact our support center directly. Thank you so much!

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