Returns happen. Returns happen all year long, but we’re all more conscious of it after the holiday season. And as an NCP panel member, do you know what to do about them?
Tell us about your experience with returning purchases in the comments section toward the bottom of the page.
Each year, the return of items purchased over the holiday period usually peaks on a single day, which has been dubbed National Returns Day. This year that date was January 2.
However, this year UPS forecasted a shift from a single National Returns Day into National Returns Week, due at least in part to the pandemic.
While National Returns Day frequently reports the highest spike of returned packages in the year, UPS predicted that 2021 will see five days in a row of peak returns. For the week of Jan 4th, UPS expected that 1.75 million packages will be received into the UPS system each day, amounting to 8.75 million and a volume increase of 23% compared with last year’s holiday season.
According to invespcro.com, at least 30% of all products ordered online are sent back, compared with 8.9% in brick-and-mortar stores.
What’s Most Frequently Returned?
Now what are most frequently returned online product categories? According to magnetoitsolutions.com,
- 56% Clothing/shoes
- 42% Electronics
- 30% Accessories/Jewelry
- 22% Health and beauty
- 21% Entertainment
Why Are Purchases Most Often Returned?
Most common reasons people send back purchases, as per magnetoitsolutions.com:
- Defective/poor quality
- Bought wrong item
- Buyer’s remorse
- Found better price elsewhere
- Wrong size
- Return fraud
- Item didn’t match description
- Item delivered late
What Do You Do With A Return?
If you send back a purchase, you won’t be able to tell us using the scanner or the NCPMobile App. But you can tell us if you purchase a replacement item! So, please remember to scan the new item to let us know. Easy peasy!
I hope you have a great week!
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